{"id":1110,"date":"2017-07-11T07:17:36","date_gmt":"2017-07-11T07:17:36","guid":{"rendered":"http:\/\/crmtiger.com\/blog\/?p=1110"},"modified":"2021-03-09T07:54:14","modified_gmt":"2021-03-09T07:54:14","slug":"hosted-vs-on-premise-crm","status":"publish","type":"post","link":"https:\/\/crmtiger.com\/blog\/hosted-vs-on-premise-crm\/","title":{"rendered":"Hosted vs. On-Premise CRM"},"content":{"rendered":"<p>\u201c30% of marketers say having disparate data sources is a main reason why they can\u2019t glean useful insights from customer data.\u201d<br \/>\n<!--more--><br \/>\n\u201cSales reps saw productivity increased by 15% when they had mobile access to CRM applications.\u201d<\/p>\n<p>Emerging software technologies have captivated minds of hundreds and also created sufficient confusion different terms used interchangeably, like<\/p>\n<ul style=\"list-style-type: none;\">\n<li style=\"list-style-type: none;\">\n<ul style=\"list-style-type: none;\">\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> open source CRM<\/li>\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> mobile CRM<\/li>\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> industry specific CRM<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>etc.<br \/>\n<a href=\"https:\/\/crmtiger.com\/contact-us.html?utm_source=blog-nm&amp;utm_medium=crmtiger-nm&amp;utm_campaign=del-module-vtiger-nm\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"160\" class=\"alignnone size-medium wp-image-2316\" src=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger.jpg\" alt=\"\" srcset=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger.jpg 650w, https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger-300x74.jpg 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/a><br \/>\nSo there are doubts and strong debates going on about which CRM you should implement.<\/p>\n<p>CRM softwares are available<\/p>\n<ul style=\"list-style-type: none;\">\n<li style=\"list-style-type: none;\">\n<ol>\n<li>\u00a0\u00a0\u00a0In the Cloud ( SaaS\/subscription based access )<\/li>\n<li>\u00a0\u00a0\u00a0As On-premise solution<\/li>\n<li>\u00a0\u00a0\u00a0As Hybrid deployment<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>These 3 are primarily different implementation types of any single CRM.<\/p>\n<p>Therefore <b>regardless of setup<\/b>, you <b>must check that <\/b>your CRM provider gives you <b>assisted mobile app also, for all 3<\/b><\/p>\n<ul style=\"list-style-type: none;\">\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> Android<\/li>\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> iOS &amp;<\/li>\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> Windows.<\/li>\n<\/ul>\n<p>When choosing CRM setup, key factors to consider are:<\/p>\n<ul style=\"list-style-type: none;\">\n<li style=\"list-style-type: none;\">\n<ol>\n<li>\u00a0\u00a0\u00a0Your customization needs and proportionate complexity of system<\/li>\n<li>\u00a0\u00a0\u00a0Degree of security &amp; scalability available in the context of specific deployment<\/li>\n<li>\u00a0\u00a0\u00a0Integration requirements with existing systems<\/li>\n<li>\u00a0\u00a0\u00a0Skills available inhouse &#8211; your IT support and resources<\/li>\n<li>\u00a0\u00a0\u00a0Pricing model and cost effectiveness for long term<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>Ease of access is paramount to your business success.<\/p>\n<p>Few CRM vendors offer the flexibility to migrate from one deployment model to another.<\/p>\n<p>In this text, we shall asses advantages and disadvantages associated with On-premise and Cloud based CRM only.<\/p>\n<table border=\"1\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"text-align: center; background: #00acef;\"><b>On-premise CRM<\/b><\/td>\n<td style=\"text-align: center; background: #00acef;\"><b>SaaS CRM<\/b><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Involves big investment, for hardware cost<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Much less expensive than on-premise CRM<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">You would need to purchase the package from its manufacturer and can use it locally on your site via LAN or other type of networking<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">You would pay monthly fee, normally per user \u2013 subscription based. Cannot access without internet connectivity.<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Installed on your system\/computers<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Hosted in a cloud of CRM providers\u2019 \u00a0computer machines.<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">To integrate the CRM to your business environment or ERP, proficient software engineers are needed<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Often preferred for easy deployment, yet it is NOT void of web programmers need<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Its performance depends largely upon the expertise of in-house IT staff<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Mostly, does not need in-house IT staff and thus, reduces your IT budget<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Your business activities do not stop if internet connectivity is slow or down<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Depends on internet connection but significant complains are noticed<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Installed to a fixed destination, unless your own tailoring is expert, anywhere access isn\u2019t possible<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Can be accessed from anywhere in the world, since all parts of software are web based<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">You can yourself do customization if CRM is open source, this is perhaps the most appreciated reason to prefer On-Premise CRM<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">The SaaS CRM provider often allows the clients to customize the CRM with custom fields, but source code is NOT available on your computers<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">It\u2019s a better choice for complex business needs or when you are IT company or has IT department<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">More suitable for tiny or retail businesses with limited technological expertise<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Opens new opportunities for big enterprises with established IT infrastructure<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Convenient solution for small and medium size businesses (SMBs) who wants abstraction from technical level details<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">You\u2019ll need to maintain an internal server computer to host the CRM<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Hosting facility or server computer itself is maintained by the CRM service provider<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">You are responsible for data security and regular backups<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Data security, backup and recovery services are often available from SaaS CRM provider but incurs significant extra cost mostly<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h4 style=\"color: #00acef;\"><span style=\"text-decoration: underline;\">Not sure for what to do?<\/span><\/h4>\n<p>Go for Hybrid deployment.<\/p>\n<p>In this case, you buy licence or an instance of CRM software which is restricted to certain number of users.<\/p>\n<p>Then, you can download and install CRM on your premises or can select a 3rd party hosting provider of your choice.<\/p>\n<p>This minimizes dependency on your CRM provider should hosting settings related help is needed.<\/p>\n<h4 style=\"color: #00acef;\"><span style=\"text-decoration: underline;\">My Opinion:<\/span><\/h4>\n<p>On-premise deployment, mostly.<\/p>\n<p>This gives you 360 degree flexibility for integration and customization.<\/p>\n<p>One important concern is that hosted CRM provider holds your sensitive data that you do not want to expose.<\/p>\n<p>SaaS CRM nullifies possibility of any type of ownership \u2013 be it on single instance of closed source software that you paid for.<\/p>\n<h4 style=\"color: #00acef;\"><span style=\"text-decoration: underline;\">Real World Example:<\/span><\/h4>\n<p>If you are an individual who uses softwares and computers to store your personal data for years now, you might be aware of or have heard sophisticated data backup software namely \u2018Acronis True Image\u2019.<\/p>\n<p>It gives software installation on-premise per user basis and its web based client is also offered along if you don\u2019t want to use desktop version.<\/p>\n<p>It is an excellent example of a complex software provider who gives both &#8211; On-premise and SaaS at a cost of one.<\/p>\n<p>So you can look for similar kind of providers in CRM domain.<\/p>\n<p>This gives you feeling of both<\/p>\n<ul style=\"list-style-type: none;\">\n<li style=\"list-style-type: none;\">\n<ul style=\"list-style-type: none;\">\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> Data security &amp;<\/li>\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> Possessing of some \u201creal\u201d thing or software<\/li>\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> Hope this discussion helps you make informed decision.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>CRMTiger helps SMEs and freelancers save time and efforts by nurturing customization of leading CRM software tools.<\/p>\n<p>Let us know if you needs more information on this<br \/>\n<a href=\"https:\/\/crmtiger.com\/contact-us.html?utm_source=blog-nm&amp;utm_medium=crmtiger-nm&amp;utm_campaign=del-module-vtiger-nm\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"160\" class=\"alignnone size-medium wp-image-2316\" src=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger.jpg\" alt=\"\" srcset=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger.jpg 650w, https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger-300x74.jpg 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/a><\/p>\n<div class=\"more-info\">\n<p><strong style=\"color: #00acef;\">Do You Need More Information ?<\/strong><\/p>\n<p style=\"color: #000000; font-size: 11pt;\">For any further information \/ query regarding Technology, please email us at <a href=\"mailto:info@crmtiger.com\">info@crmtiger.com<\/a><br \/>\nOR call us on <span style=\"color: #00acef; font-size: 12pt;\">+1 630 861 8263<\/span>, Alternately you can request for information by filling up <a href=\"http:\/\/crmtiger.com\/contact-us.html\">Contact Us<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u201c30% of marketers say having disparate data sources is a main reason why they can\u2019t glean useful insights from customer data.\u201d<\/p>\n","protected":false},"author":1,"featured_media":1206,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge"],"_links":{"self":[{"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/posts\/1110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/comments?post=1110"}],"version-history":[{"count":16,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/posts\/1110\/revisions"}],"predecessor-version":[{"id":2460,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/posts\/1110\/revisions\/2460"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/media\/1206"}],"wp:attachment":[{"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/media?parent=1110"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/categories?post=1110"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/tags?post=1110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}