{"id":1127,"date":"2017-07-12T10:55:42","date_gmt":"2017-07-12T10:55:42","guid":{"rendered":"http:\/\/crmtiger.com\/blog\/?p=1127"},"modified":"2024-06-13T13:12:47","modified_gmt":"2024-06-13T13:12:47","slug":"open-source-crm-vs-proprietary-crm","status":"publish","type":"post","link":"https:\/\/crmtiger.com\/blog\/open-source-crm-vs-proprietary-crm\/","title":{"rendered":"Open-source CRM vs. proprietary CRM"},"content":{"rendered":"<p><strong>\u201cSharing of knowledge increases it.\u201d<br \/>\n\u201cOnce GNU is written, everyone will be able to obtain good system software for free, just like air.\u201d<br \/>\n&#8211; Richard M. Stallman<\/strong><br \/>\n<!--more--><br \/>\nAfter you read the title, one thing primarily comes in your mind:<br \/>\n\u201cWhy anyone would choose open source CRM as an alternative when so many proprietary vendors offer premium products at par with the cutting edge features in the area of Customer Relationship Management, unless it is matter of Budget as primary factor.\u201d<br \/>\nRight?<br \/>\nIt is common misconception that open-source software means 100% free or <strong>100% community driven<\/strong>.<br \/>\nNo, it is NOT.<br \/>\nTherefore, owner of open-source software simply makes hype of his CRM by providing free access with limited features availability.<br \/>\n<a href=\"https:\/\/crmtiger.com\/contact-us.html?utm_source=blog-nm&amp;utm_medium=crmtiger-nm&amp;utm_campaign=del-module-vtiger-nm\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"160\" class=\"alignnone size-medium wp-image-2316\" src=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger.jpg\" alt=\"\" srcset=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger.jpg 650w, https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger-300x74.jpg 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/a><br \/>\nThis increases number of users using that open-source CRM and once they are habitual so much so that they have started storing data in it for months\/years, open-source CRM provider collects money in form of<\/p>\n<ul style=\"list-style-type: none;\">\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> add-ons or<\/li>\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> \u201cextra\u201d facilities or<\/li>\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> for support.<\/li>\n<\/ul>\n<p>So, support for open-source CRM isn\u2019t free and there is nothing wrong in it either.<br \/>\nWith help of this \u201csupport\u201d funds only that they can further enhance it upto level of licence software.<\/p>\n<p>On the other hand, strict licence CRM remains unused people thinking it completely unviable option.<\/p>\n<p><strong>Upto this point, we have answered the question for why open-source CRM is preferable instead strict Licence CRM.<\/strong><br \/>\nNow let us take a comparative study between open-source and licence CRM.<\/p>\n<p>&nbsp;<\/p>\n<table border=\"1\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"text-align: center; background: #00acef;\"><b>Open-source CRM<\/b><\/td>\n<td style=\"text-align: center; background: #00acef;\"><b>Proprietary CRM<\/b><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">More number of free add-ons are available due to community support, many times if not always e.g.for WordPress<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Add-ons primarily are developed by first-source technical team, or even if by 3<\/span><span style=\"font-weight: 400;\">rd<\/span><span style=\"font-weight: 400;\"> party re-sellers, free add-ons are minimized<\/span><\/p>\n<p><span style=\"font-weight: 400;\">e.g. for Shopify<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Since limited version is available to use for ever, it is risk-free to adapt open-source CRM in legal terms.<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Although many Proprietary CRM vendors offer \u201cFreemium\u201d version, it remains for quite limited time period like 1 month.<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Depending on type of licence, you may be owner of add-on work you do and can publish or sell it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Example:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While using Dolibarr CRM, you can sell plug-ins created for in-house requirements<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">For closed source Proprietary CRM, you can\u2019t do customization. For open-source proprietary CRM, provider becomes owner of your customization work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Example:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> For Odoo or like CRM, you need to submit to company significant development you did on open-source codebase<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">For bug-fixing, you have to surpass many hurdles. Support from a 3<\/span><span style=\"font-weight: 400;\">rd<\/span><span style=\"font-weight: 400;\"> party reseller\/provider for this community driven CRM software may be required.<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Bug-fixing is easy as you don\u2019t have to try your hands on work arounds because documentation remains straightforward. But if you cannot, need to pay again for support to reseller or to company itself.<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Cost: no fees, start using it and pay only if you need something customized. Clear Winner.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">e.g. open source version of SugarCRM \u2013 vTiger is popular due to this vital reward.<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Although there is minimum fee to start, it is worth if really economic like USD 10-20\/month rather using less widely used fully community driven CRM.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">e.g. Many CRM providers compete against SugarCRM by economic monthly subscriptions<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Updates: User will have to depend on contributors. This lags behind your business against competitors.<\/span><\/td>\n<td style=\"border: 1px solid black;\"><span style=\"font-weight: 400;\">Upgrades are generally fast in accordance with latest tools and technologies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are really facing neck-to-neck competition, \u00a0proprietary CRM is highly endorsed.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4 style=\"color: #00acef;\"><span style=\"text-decoration: underline;\"><strong>My Opinion: <\/strong><\/span><\/h4>\n<h4 style=\"color: #00acef;\"><span style=\"text-decoration: underline;\">For Retail Businesses &amp; Freelancer:<\/span><\/h4>\n<p>Community run CRM is always first choice, for it is not viable to pay for luxury oriented softwares.<br \/>\nFree CRMs mostly are sufficient that can accommodate minimum requirements.<\/p>\n<h4 style=\"color: #00acef;\"><span style=\"text-decoration: underline;\">For Small &amp; Medium Size Businesses:<\/span><\/h4>\n<p>Depending on your turnover and staff size, you may choose economic rate CRM that maintains real time support.<\/p>\n<h4 style=\"color: #00acef;\"><span style=\"text-decoration: underline;\">For Multinational Companies &amp; Enterprises:<\/span><\/h4>\n<p>100% free CRM will be true defeat for your business growth. Go for comprehensive and premium piece of CRM system. Here also, try to elect open-source package only unless one is too much tested like Microsoft Dynamics 365<\/p>\n<p>CRMTiger offers customization and integration services for a number of CRM systems and other popular softwares like<\/p>\n<ul style=\"list-style-type: none;\">\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> Magento<\/li>\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> vTiger CRM<\/li>\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> Dynamics CRM<\/li>\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> Prestashop<\/li>\n<li><img decoding=\"async\" src=\"http:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2017\/02\/check.png\" alt=\"\" \/> WordPress<\/li>\n<\/ul>\n<p>etc.<\/p>\n<p>Hope this discussion helps you make informed decision.<\/p>\n<p><strong>CRMTiger\u00a0helps SMEs and freelancers save time and efforts by nurturing customization of leading CRM software tools.<\/strong><\/p>\n<p>Let us know if you needs more information on this<br \/>\n<a href=\"https:\/\/crmtiger.com\/contact-us.html?utm_source=blog-nm&amp;utm_medium=crmtiger-nm&amp;utm_campaign=del-module-vtiger-nm\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"160\" class=\"alignnone size-medium wp-image-2316\" src=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger.jpg\" alt=\"\" srcset=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger.jpg 650w, https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger-300x74.jpg 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/a><\/p>\n<div class=\"more-info\">\n<p><strong style=\"color: #00acef;\">Do You Need More Information ?<\/strong><\/p>\n<p style=\"color: #000000; font-size: 11pt;\">For any further information \/ query regarding Technology, please email us at <a href=\"mailto:info@crmtiger.com\">info@crmtiger.com<\/a><br \/>\nOR call us on <span style=\"color: #00acef; font-size: 12pt;\">+1 630 861 8263<\/span>, Alternately you can request for information by filling up <a href=\"http:\/\/crmtiger.com\/contact-us.html\">Contact Us<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u201cSharing of knowledge increases it.\u201d \u201cOnce GNU is written, everyone will be able to obtain good system software for free, just like air.\u201d &#8211; Richard M. Stallman<\/p>\n","protected":false},"author":1,"featured_media":1149,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1127","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge"],"_links":{"self":[{"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/posts\/1127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/comments?post=1127"}],"version-history":[{"count":22,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/posts\/1127\/revisions"}],"predecessor-version":[{"id":3622,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/posts\/1127\/revisions\/3622"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/media\/1149"}],"wp:attachment":[{"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/media?parent=1127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/categories?post=1127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/tags?post=1127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}