{"id":1846,"date":"2019-03-22T10:43:58","date_gmt":"2019-03-22T10:43:58","guid":{"rendered":"http:\/\/crmtiger.com\/blog\/?p=1846"},"modified":"2024-07-10T06:34:46","modified_gmt":"2024-07-10T06:34:46","slug":"vtiger-asterisk-integration-with-im-openfire","status":"publish","type":"post","link":"https:\/\/crmtiger.com\/blog\/vtiger-asterisk-integration-with-im-openfire\/","title":{"rendered":"vTiger Asterisk Integration with IM Openfire"},"content":{"rendered":"<p>CRMTiger has always been committed to offering seamless service to customers on various work related to vTiger and supported applications.<br \/>\n<!--more--><br \/>\nRecently, the CRMTiger team created new customizations in the vTiger Asterisk Connector. This will help users get an email notification when he is on another call. Check out below for more details.<\/p>\n<h5 style=\"color: #00acef;\"><span style=\"text-decoration: underline;\">Asterisk was customized for two purposes:<\/span><\/h5>\n<ul>\n<li>When a second caller comes into the queue, one email notification should be sent and broadcast IM messages to all agents with details on the queue waiting count.<\/li>\n<\/ul>\n<h5 style=\"color: #00acef;\"><strong><span style=\"text-decoration: underline;\">Screenshots:<\/span><\/strong><\/h5>\n<p><a class=\"dt-single-image\" href=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2019\/03\/vtiger-email-notification.png\" data-dt-img-description=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1847 size-full\" src=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2019\/03\/vtiger-email-notification.png\" alt=\"img\" width=\"798\" height=\"139\" srcset=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2019\/03\/vtiger-email-notification.png 798w, https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2019\/03\/vtiger-email-notification-300x52.png 300w, https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2019\/03\/vtiger-email-notification-768x134.png 768w\" sizes=\"auto, (max-width: 798px) 100vw, 798px\" \/><\/a><\/p>\n<ul>\n<li>We have sent a second notification when callers are waiting for the last 3 minutes, and then again, the same email notification will be sent and broadcast via IM message to all agents.<\/li>\n<\/ul>\n<h5 style=\"color: #00acef;\"><strong><span style=\"text-decoration: underline;\">Screenshots:<\/span><\/strong><\/h5>\n<p><a class=\"dt-single-image\" href=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2019\/03\/vtiger-notification.png\" data-dt-img-description=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1848 size-full\" src=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2019\/03\/vtiger-notification.png\" alt=\"img\" width=\"798\" height=\"139\" srcset=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2019\/03\/vtiger-notification.png 798w, https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2019\/03\/vtiger-notification-300x52.png 300w, https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2019\/03\/vtiger-notification-768x134.png 768w\" sizes=\"auto, (max-width: 798px) 100vw, 798px\" \/><\/a><br \/>\n<a href=\"https:\/\/crmtiger.com\/contact-us.html?utm_source=blog-nm&amp;utm_medium=crmtiger-nm&amp;utm_campaign=del-module-vtiger-nm\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2316 size-full\" src=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger.jpg\" alt=\"img\" width=\"650\" height=\"160\" srcset=\"https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger.jpg 650w, https:\/\/crmtiger.com\/blog\/wp-content\/uploads\/2020\/11\/CRMTiger-300x74.jpg 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/a><\/p>\n<p>Feel free to contact us. We would be happy to assist you.<br \/>\n<strong>Hope you find this blog useful.<\/strong><br \/>\n<span style=\"font-weight: 400;\"><strong>Please contact us at\u00a0<a href=\"mailto:info@crmtiger.com\">info@crmtiger.com<\/a> if you need further help from us.<\/strong><\/span><\/p>\n<div class=\"more-info\">\n<p><span style=\"color: #00acef;\"><strong>Do you need more information?<\/strong><\/span><\/p>\n<p style=\"color: #000000; font-size: 11pt;\">For any further information \/ queries regarding technology, please email us at\u00a0<a href=\"mailto:info@crmtiger.com\">info@crmtiger.com<\/a><br \/>\nOR call us at\u00a0<span style=\"color: #00acef; font-size: 12pt;\">+1 630 861 8263.<\/span>\u00a0Alternately, you can request information by filling out the <a href=\"http:\/\/crmtiger.com\/contact-us.html\">Contact Us<\/a>\u00a0form.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>CRMTiger has always been committed to offering seamless service to customers on various work related to vTiger and supported applications.<\/p>\n","protected":false},"author":1,"featured_media":1886,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1846","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge"],"_links":{"self":[{"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/posts\/1846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/comments?post=1846"}],"version-history":[{"count":6,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/posts\/1846\/revisions"}],"predecessor-version":[{"id":3570,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/posts\/1846\/revisions\/3570"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/media\/1886"}],"wp:attachment":[{"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/media?parent=1846"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/categories?post=1846"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/crmtiger.com\/blog\/wp-json\/wp\/v2\/tags?post=1846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}