Telephony Archives - https://crmtiger.com/product-category/plugin/telephony/ Wed, 17 Sep 2025 01:11:36 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 https://crmtiger.com/wp-content/uploads/2017/01/4crmtiger.png Telephony Archives - https://crmtiger.com/product-category/plugin/telephony/ 32 32 WebPhone (WebRTC) Integration For vTiger® https://crmtiger.com/product/webphone-webrtc-integration/ https://crmtiger.com/product/webphone-webrtc-integration/#respond Wed, 03 Jan 2018 12:46:54 +0000 https://crmtiger.com/product/vtiger-webphone-webrtc-integration/

WebPhone (WebRTC) Integration for Calling with vTiger CRM 6.x and 7.1

CRMTiger believes in making things easy to save time and increase productivity. With the Asterisk connector using WebRTC Phone for vTiger Versions 7.1 and 6.x, you can start calling your leads and contacts from within your CRM. Gone are the days where you opened a lead, saw the phone number, and dialed from your mobile or landline phone.

Version compatibility :

       vTiger: 6.x, 7.x

       Asterisk: asterisk 1.8 and 11 versions

Note :
#1 To install the Asterisk connector on a multitenant implementation, if you have one server with Asterisk as a subdomain, we have to review your server before we quote you pricing for the Asterisk connector.
#2 Before buying this product, please contact us at support@crmtiger.com to verify the Asterisk version and configuration settings.

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]]> Advantages of implementing a webphone connector with vTiger
  • Make a call from CRM to a contact or a lead simply by clicking any phone number mentioned in the record.
  • No need for an IP phone or softphone.
  • No pop-ups, no navigation, and the and the call appears as a strip on the same vTiger page below the menu and above a record or the record list.
  • Make outgoing calls or even receive incoming calls.
  • For unknown numbers that are not saved in any record, CRM will offer to save this number as a new lead, contact, or organization while the call is in progress.
  • Use CRM side by side while making a call and while the call is in progress.
  • Call, put the call on hold, or hang up with a single click.
  • Implementation turn-around time is a is a maximum 1 week (it may vary depending on the server configurations and asterisk configurations).

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]]> https://crmtiger.com/product/webphone-webrtc-integration/feed/ 0 Asterisk integration For vTiger® https://crmtiger.com/product/vtiger-asterisk-integration/ https://crmtiger.com/product/vtiger-asterisk-integration/#comments Mon, 10 Apr 2017 11:51:40 +0000 http://crmtiger.com/?post_type=product&p=7851

Asterisk integration For vTiger®

vTiger has very nice telephony integration with various PBX software.

CRMTiger team implement Asterisk connector For vTiger® using Asterisk AMI Call.

Version compatibility :

       vTiger : 6.x,7.x

       Asterisk : sterisk 1.8,11,12,13,14 versions
        PHP :  5.6 minimum

Note :
#1 To install Asterisk connector on multitenant implementation, means if you have one server with asterisk as a subdomain than we have to review your server before we quote you pricing for asterisk connector.
#2 Before Buy this product please contact us on support@crmtiger.com to verify Asterisk version and configuration settings.

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]]> vTiger® has very nice telephony integration with various PBX software.

The CRMTiger team implements the Asterisk connector for vTiger® using the Asterisk AMI Call.

This integration consists of the following major features:

  • Click to call
  • Inbound call popup
  • Call Recording

Call scenarios covered in Asterisk integration :

  • IVR Scenario
  • Ring All
  • Call Queue

Why Asterisk AMI Call integration with vTiger®?

  • Asterisk AMI returns all events that happen during the call lifecycle.
  • Each asterisk AMI event is used in the integration to capture the status of the call.
  • Here is the list of asterisk events.

Asterisk connector for vTiger® Agent view:

  • Each agent logs in with their user and sets up a phone extension to receive calls on their extension.
  • Agents can see incoming popups from CRM to view caller information.
  • Popup is designed with the latest technology, so you have the you have the option to close the popup or add lead/contact info instantly from the popup itself.

Asterisk connector for vTiger® agent manager view:

  • Each manager of an agent can see a detailed report of calls.
  • A manager can view call recordings from a specific lead or contact.
  • Filter recording by date, by agent, and also by call duration.

 

CRMTiger Asterisk connector vs. vTiger® Asterisk connector

  • Asterisk connector from vTiger is built on the Java platform using an AGI script, which doesn’t have an option to modify the Java code of the asterisk connector.
  • Asterisk connector from CRMTiger is built on the PHP platform using an AMI call, which has the option to modify the code if the customer facing any problems. (The source code is proprietary to CRM Tiger.)
  • vTiger Asterisk connector has less number of capturing of call lifecycle events.
  • The CRMTiger Asterisk connector covers the majority of call lifecycle events.

Note

  1. The integration price includes only the installation of the connector.
  2. If the customer has an existing issue with an asterisk or vTiger, CRMTiger will help, but it will charge additionally to resolve the issue.
  3. If the customer wants a change in the asterisk connector to match their business requirements, then contact the CRMTiger team at info@crmtiger.com.

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