vTiger® has very nice telephony integration with various PBX software.
CRMTiger team implement Asterisk connector For vTiger® using Asterisk AMI Call.
This Integration consist of following major feature
- Click to Call
- Inbound call popup
- Call Recording
Call scenario covers in Asterisk integration :
- IVR Scenario
- Ring All
- Call Queue
Why Asterisk AMI Call integration with vTiger® ?
- Asterisk AMI return all events happens during call lifecycle
- Each asterisk AMI events use in the integration to capture status of call.
- Here is the list of Asterisk events.
Asterisk connector For vTiger® Agent view :
- Each agent login with their user and setup phone extension to received call on their extension
- Agent can see incoming popup from CRM to view caller information
- Popup is designed with latest technology so option to close popup or add lead/contact info instantly from popup itself
Asterisk connector For vTiger® Agent manager view :
- Each manager of agent can see detailed report of calls
- Manager can view call recording from specific Lead or Contact
- Filter recording by date, by agent also by call duration.
CRMTiger Asterisk connector Vs vTiger® Asterisk connector
- Asterisk connector from vTiger build in Java platform using AGI script which doesn’t have an option to modify the java code of asterisk connector.
- Asterisk connector from CRMTiger build in PHP platform using AMI call which has an option to modify the code if customer facing any problem. (source code is propritory of CRMTiger)
- vTiger Asterisk connector has less number of capturing of call lifecycle events.
- CRMTiger Asterisk connector covers most number of call lifecycle events.
- Integration price includes only installation of connector
- If customer has existing issue with asterisk or vtiger than CRMTiger will help but it will charge additionally to resolve the issue
- If customer wants some change in asterisk connector to match their business requirement than contact CRMTiger team on email@example.com
Víctor Eduardo Patricio Cortés Apablaza – :
We want to thank you for your work since all the initial requirements were met.
We also tell you that we need to have support for our implementation and we intend that you are our partners.
Please, if possible, send us some type of support offer, time schedule and monthly and / or annual price.
Víctor Cortés Apablaza _ Ingeniero Senior