Advantages of implementing Webphone connector with vTiger
- Make a Call from CRM to a Contact or a Lead simply by clicking any phone number mentioned in the record
- No need of any IP Phone or Softphone
- No Pop ups, No Navigation, call appears as a strip in same vTiger page below menu and above a record or the record list.
- Make outgoing calls or even receive incoming calls
- New – Unknown numbers which are not saved in any record, CRM will offer to save this number as a new Lead, Contact or Organization while the call is in progress.
- Use CRM side by side while making call and during the call is in progress.
- Call, put call on hold or hang up by a single click
- All calls are recorded and saved in reference with respective Contacts
- Access the list of all recorded calls with time, date, duration, respective contact and user details in PBX Manager