Customer Insights on Steroids: How WhatsApp Integration Enriches CRM Data
In today’s digital world, it is vital for a company to gain knowledge on how its customers behave. It has become a common trend for organizations to find new methods of utilizing data that may be beneficial in growing their businesses and improving how the customers feel. One such enhancement in this area is the integration of WhatsApp to Customer Relationship Management (CRM) systems. This blog explains how this integration helps improve CRM data and promote valuable insight concept for businesses.