CRMTiger offers end to end contact center CRM suite and includes all modules typically required to run an entire contact center operation.
Typical modules include, Cloud telephony, Sales CRM,Customer Service, Customer Support with knowledge management and ticketing, etc.
CRM is designed with user friendly approach so its easy to use by none technical person as well.
CRMTiger‘s call center services to provide standardized,streamlined,uniform services for consumers making it an effective approach for interacting with their customers.We will provide services of low cost,experience improvement in productivity and quality. Call handling services that includes customer support,operator services,multilingual customer support, directory assistance,credit services,inbound and outbound telemarketing,card services, interactive voice response,and web-based services.
The different modules in this suite and their corresponding features are depicted below:
- Communication Management
- Voice SMS & voice Broadcast
- Predictive Dialer
- Automatic SMS and Email
- Collaboration Management
- Operational Metrics
- Productivity Reports
- Analytics & Dashboards
- Customer Support
- Ticketing and Case management
- Knowledge base
- Call Back Alerts
- Inbound & outbound
- Call Center CRM Software
- Customer Service Management
- Customer enquiries
- Lead management
- Sales workflows
- Order management
- Order Fulfillment
- Exception management
- Sales Pipeline
- Inbound & outbound