SPA & Wellness CRM – a complete Customer, Therapist and Appointment Management Software

CRMTiger offers CRM integrated with a web portal (Spa-Website) and POS system that’s scalable to extend with a mobile app for consumers.

We gained Spa-Salon-Wellness business insights while working for many of them from different locations across the world. Our SPA CRM solution is an extract of our years of experience working on this domain.

SPA CRM is offered as a total package with flexibility to match your custom demands.

The CRM capabilities…

Therapist-Employee management

• All therapists are managed in CRM with their detailed profiles, skills, and services offered.
• Therapists are assigned customers and appointments based on their availability and the services they offer.
• Appointment notification and reminders for therapists.

Appointments

• Receive appointment requests from the web portal.
• Confirm back-up appointments according to availability.
• Send notifications and reminders for appointment statuses to customers and therapists.
• Send notifications by email and SMS. (SMS integration is required.)
• View appointments for the month, week, or day.

Contact Management (Customers)

• Manage all customer contact details, like name, address, phone number, and email, in one place.
• Add customer preferences or related notes in the comments.
• Send offers, product updates, promotions, and news letters to customers by mass email or SMS.
• Assign customers to a therapist or to a group.
• View customers who purchased services and packages in the past.

Services and Packages

• Manage all services and packages in CRM..
• Add a service or package in CRM and update the same on the integrated web portal in real time.
• Add all the details about a service or package, like inclusions, duration, and cost.
• Generate invoices for services provided.
• Print invoices or send them by email.

Products

• Sell beauty products using CRM.
• List all products with specifications and prices.
• Sync products from CRM to the Web Portal in real time.
• Generate invoices for sold products.
• Print invoices or send them by email.

Portal: SPA Website
We offer Portal as an option to make it a complete solution. As another option, we can also integrate your current website with CRM.

• Customers can register on the portal to select services and book appointments.
• Select from various products, services, and treatment packages.
• Select the preferred therapist (service provider) for the treatment.
• Book an appointment with a preferred date and time slot.
• Get appointment confirmation by email or SMS and view the same on the portal.
• View bills on the portal.