SPA & Wellness CRM – a complete Customer, Therapist and Appointment Management Software

CRMTiger offers CRM integrated with a web portal (Spa-Website) and POS system that’s scalable to extend with a mobile app for consumers.

We gained Spa-Salon-Wellness business insights while working for many of them from different locations across the world. Our SPA CRM solution is an extract of our years of experience working on this domain.

SPA CRM is offered as a total package with flexibility to match your custom demands.

Talk to SPA Wellness CRM Expert

SPA wellness CRM for customer appointment management

The CRM capabilities

Manage customers, appointments, therapists, services, products, and billing from a centralized CRM. Automate daily operations, improve team productivity, and deliver a seamless customer experience with an integrated business management platform.

Therapist employee management and scheduling

Therapist-Employee Management

  • All therapists are managed in CRM with their detailed profiles, skills, and services offered.
  • Therapists are assigned customers and appointments based on their availability and the services they offer.
  • Appointment notification and reminders for therapists.
  • Manage therapist schedules and availability.
  • Track therapist performance and appointment history.

Appointments

  • Receive appointment requests from the web portal.
  • Confirm back-up appointments according to availability.
  • Send notifications and reminders for appointment statuses to customers and therapists.
  • Send notifications by email and SMS. (SMS integration is required.)
  • View appointments for the month, week, or day.
Spa appointment scheduling and management
Spa customer contact and CRM management

Contact Management (Customers)

  • Manage all customer contact details, like name, address, phone number, and email, in one place.
  • Add customer preferences or related notes in the comments.
  • Send offers, product updates, promotions, and newsletters to customers by mass email or SMS.
  • Assign customers to a therapist or to a group.
  • View customers who purchased services and packages in the past.

Services and Packages

  • Manage all services and packages in CRM.
  • Add a service or package in CRM and update the same on the integrated web portal in real time.
  • Add all the details about a service or package, like inclusions, duration, and cost.
  • Generate invoices for services provided.
  • Print invoices or send them by email.
Spa services and packages management system
Spa product management and sales system

Products

  • Sell beauty products using CRM.
  • List all products with specifications and prices.
  • Sync products from CRM to the Web Portal in real time.
  • Generate invoices for sold products.
  • Print invoices or send them by email.

Portal: SPA Website

We offer Portal as an option to make it a complete solution. As another option, we can also integrate your current website with CRM.

  • Customers can register on the portal to select services and book appointments.
  • Select from various products, services, and treatment packages.
  • Select the preferred therapist (service provider) for the treatment.
  • Book an appointment with a preferred date and time slot.
  • Get appointment confirmation by email or SMS and view the same on the portal.
  • View bills on the portal.
Spa customer portal for bookings and services

Ready to Transform Your Spa & Wellness Business with CRM?

Connect with our experts to discover the right CRM solution to streamline bookings, strengthen client relationships, and grow your wellness business.

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