Enhancing Customer Engagement: WhatsApp Integration Strategies for Your CRM
CRMTiger works with many customers, sales teams, and people in the CRM industry, either as a as a CRM reseller or a CRM software company. Everybody needs a solution to the problem very fast.
“Mass migration of users from desktop/laptop to mobile means people now expect the latest information to be available anytime from anywhere in the world.”
If we look at it from the perspective of the sales team, of the sales team, they always looking to boost their sales from existing customers or new customers. So a quick response from the sales & marketing team to any queries or concerns from the customer is required to be addressed ASAP.
Harvard Business Review’s article, “Life of Sales Leads,” discusses the amount of resources being devoted to lead generation as lead capture methods fall behind. 2,241 U.S. company data showed that:
Types of tags:
In vTiger, there are two types of tags.
- 37% responded within an hour
- 16% responded within 1-24 hours
- 24% took more than 24 hours
- 23% never responded at all
“This means that the sales team wins the game if they respond within an hour of the prospect’s inquiry.”
How mobile CRM helps the sales and marketing teams:
Sales & Marketing Team now a days Highly under pressure to perform to achieve targets from the company’s top management. This is a common business practice in almost all industries.
In today’s competitive era, sales of the company wins who will take advantage of advanced technology or innovative ideas to bring customers.
MobileCRM is one of the tools the sales team should use to quickly manage prospects and keep updated on what is going on with them with real-time information if sales or marketing is on the field, at a conference, or at an event. Mobile CRM helps the sales team quickly manage new customers, update conversations with existing customers, and much more with just one click of a finger.
Mobile CRM for management:
Key stakeholders in any company are always looking for real-time information from almost every department, so they will guide the team and department accordingly to achieve the set target.
Mobile CRM always helps them achieve success for the company from every front of their business by providing the latest information on their mobile dashboard.
Mobile CRM for Customers:
For companies, customers are the key entity to keeping them happy throughout every process of their business lifecycle. If the customer is from manufacturing or any other industry, they are always looking to get an update on an order placed. Mobile CRM is the platform for the customer to keep getting quick and real information about what is going on with their order.
If we look at the other sense, mobile CRM is always helpful for companies if they offer mobile CRM access to customers so they can quickly see the quotes and paid invoices for the service or product they bought from the company.
Mobile CRM for Employees:
Employees are key stakeholders in the company, parallel to customers. As per the survey conducted by various agencies, “employees are always looking to work with companies that have transparent policies, a healthy culture, and quick resolution of issues related to day-to-day activities.”
Field staff are always updated with real-time information about the products and services offered by the company, so they offer customers the latest information about their products and services without any delay to quickly close a deal with them. Thus, mobile CRM is an important platform for any industry to serve customers as quickly as possible.
Feel free to contact us. We would be happy to assist you.
I hope you find this blog useful.
Please contact us at info@crmtiger.com if you need further help from us.
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