Enhancing Customer Engagement: WhatsApp Integration Strategies for Your CRM
CRMTiger has always been committed to offering seamless service to customers on various work related to vTiger and supported applications.
Recently, the CRMTiger team created new customizations in the vTiger Asterisk Connector. This will help users get an email notification when he is on another call. Check out below for more details.
Asterisk was customized for two purposes:
- When a second caller comes into the queue, one email notification should be sent and broadcast IM messages to all agents with details on the queue waiting count.
Screenshots:
- We have sent a second notification when callers are waiting for the last 3 minutes, and then again, the same email notification will be sent and broadcast via IM message to all agents.
Screenshots:
Feel free to contact us. We would be happy to assist you.
Hope you find this blog useful.
Please contact us at info@crmtiger.com if you need further help from us.
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