WhatsApp-Based Crime Reporting System for Police & NGOs

Client Overview

The Directorate of Criminal Investigations (DCI) in Nairobi, Kenya is responsible for investigating criminal cases and ensuring public safety. As crime reporting volumes increased, the department needed a faster and more accessible way for civilians to report incidents.

Traditional reporting methods such as visiting police stations, making phone calls, or submitting written complaints often delayed investigations and slowed response times.

To address these challenges, DCI implemented the CRMTiger WhatsApp Automation Platform to enable civilians to report crimes instantly through WhatsApp. The solution automated incident capture, case creation, and police notifications, allowing investigators to act quickly.

Project Objectives

Implement a WhatsApp-based crime reporting system for civilians.
Automate the collection of crime incident details through chat workflows.
Enable instant notification to police officers for quick response.
Improve case tracking and reporting visibility across departments.
Create a centralized CRM system for managing civilian complaints and investigations.
Enhance citizen engagement with law enforcement through digital communication.

Business Challenges

Limited Reporting Channels

Many civilians hesitated to report incidents because visiting police stations required time and effort.

Delayed Incident Reporting

Phone calls and manual reporting methods often resulted in incomplete or delayed information.

Lack of Centralized Case Management

Crime reports were scattered across multiple systems, making it difficult to track investigations.

Slow Response Times

Without automated alerts, critical cases sometimes experienced delays before reaching the appropriate police units.

Difficulty Tracking Civilian Complaints

Manual processes made it challenging to monitor case progress and maintain transparency.

Solution Implementation

CRMTiger Approach

The CRMTiger team implemented a WhatsApp Automation system integrated with CRM to enable seamless crime reporting and case management.

The solution included automated chat workflows, instant case creation, and real-time alerts to investigators.

Automated WhatsApp crime reporting system integrated with CRM

Key Features Implemented

WhatsApp Crime Reporting Bot

Civilians can send a message such as “Report Crime” to the official police WhatsApp number.

The automated chatbot collects important information including:

Crime type
Incident location
Date and time
Description of the event
Images or video evidence

Automated Case Creation

Once a report is submitted:

The system automatically creates a case record in CRMTiger CRM
The case is categorized based on crime type
All data is stored in a centralized database

Automated case creation in CRM from WhatsApp crime reports

Centralized dashboard for managing crime cases

Investigation Tracking Dashboard

Officers can view and manage cases using a centralized dashboard that provides:

Case status tracking
Investigation progress updates
Evidence management
Communication logs with civilians

Automated Citizen Updates

Citizens receive automated WhatsApp updates regarding:

Case registration confirmation
Investigation status
Follow-up requests for additional information

Real-Time Police Alerts

Relevant officers receive instant notifications for new incidents
High-priority cases trigger urgent alerts
Police units can quickly assign investigators

Delivered System

The CRMTiger implementation delivered a fully automated crime reporting platform for the Department of Criminal Investigation.

Key deliverables included:

WhatsApp-based civilian reporting system
CRM-based case management platform
Automated incident data collection workflows
Real-time alerts and notifications for investigators
Centralized dashboard for monitoring criminal cases
Secure cloud-based system accessible to authorized officers

Best Practices Followed

Secure citizen data management
Automated workflows for incident reporting
Mobile-friendly reporting platform
Real-time notifications for emergency response
Scalable CRM architecture for law enforcement

Project Timeline

Project Duration

1
Month

Tools & Technology Used

Back End

Conclusion

The WhatsApp automation system implemented by CRMTiger transformed how civilians interact with law enforcement in Nairobi.

By enabling citizens to report crimes instantly through WhatsApp, the Department of Criminal Investigation improved reporting efficiency, enhanced case tracking, and significantly increased public engagement.

This initiative demonstrates how digital communication platforms and CRM automation can modernize law enforcement operations and improve public safety outcomes.

Department of Criminal Investigation

Nairobi, Kenya

CRMTiger delivered a fully automated WhatsApp-based crime reporting solution integrated with CRM, enabling civilians to report incidents instantly through guided chat workflows. Case creation, real-time police alerts, and centralized tracking streamlined the entire investigation process, reducing manual effort while improving response time, transparency, and overall case management efficiency.

Call Center

Call Center

WhatsApp Crime Reporting Automation for Law Enforcement

Client Overview

Overcoming Inefficiencies in Crime Reporting

Slow & Inconvenient Reporting

Delayed Incident Information

No Centralized Case Management

Lack of Real-Time Alerts

WhatsApp-Powered Digital Crime Reporting

WhatsApp Crime Reporting

Automated Data Collection

CRM Case Creation

Officer Notifications

Smart Automation for Investigation Management

Direct WhatsApp Reporting

Automated Case Creation

Real-Time Alerts

Investigation Dashboard

Faster Reporting and Improved Investigation Efficiency

Faster Crime Reporting

40% Faster Case Resolution

60% Higher Citizen Satisfaction

70% Better Case Tracking

Project Objectives

Business Challenges

Limited Reporting Channels

Delayed Incident Reporting

Lack of Centralized Case Management

Slow Response Times

Difficulty Tracking Civilian Complaints

Solution Implementation

CRMTiger Approach

Key Features Implemented

WhatsApp Crime Reporting Bot

Automated Case Creation

Investigation Tracking Dashboard

Automated Citizen Updates

Real-Time Police Alerts

Delivered System

Best Practices Followed

Project Timeline

Project Duration

Tools & Technology Used

Back End

Conclusion

Department of Criminal Investigation

SUBSCRIBE NEWSLETTER !!