EFFECTIVE DATE: July 16, 2021
1. INTRODUCTION
1.1 PURPOSE OF POLICY.
This Privacy Policy applies to CRMTiger CRM and products and services owned and operated by CRM Tiger Technologies Limited, Ahmedabad. CRM Tiger Technologies Limited is committed to respecting the privacy rights of its customers or users of the company website www.crmtiger.com and any affiliated sites and any services, plugins, extensions, widgets, mobile applications, and software made available by the CRM Tiger team. We created this privacy policy to give you confidence as you visit and use the services and to demonstrate our commitment to fair information practices and the protection of user data privacy. Accordingly, we abide by the following privacy principles for all the personal information we collect from you: When using any of the CRMTiger services, you are consenting to the collection, storage, manipulation, transfer, disclosure, and any other uses of your information as described in this privacy policy. The use of information collected through our service shall be limited to the purpose of providing the service for which the customer has engaged CRMTiger services.
CRMTiger is committed to protecting the privacy of your information. This privacy statement describes our privacy practices.
1.2 Web Sites Covered
This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement: www.crmtiger.com (collectively referred to as the company website).
Company websites may contain links to other websites. CRMTiger is not responsible for the information practices or the content of such Web sites. The company encourages you to review the privacy statements of those web sites to understand their information practices.
2. INFORMATION COLLECTED
CRMTiger offers a variety of applications and services that are collectively referred to as “services.” The company collects information from individuals who visit the company’s Web sites (“visitors”) and individuals who register to use the services (“customers”).
When expressing an interest in obtaining additional information about the services or registering to use the services, CRMTiger requires you to provide the company with personal contact information, such as name, company name, address, phone number, and email address (“required information”). When purchasing the services, CRMTiger requires you to provide financial qualification and financial information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the services (“Financial Information”). CRMTiger may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Financial Information, and Optional Information are referred to collectively as “Data About CRMTiger Customers.”
As you navigate the company’s Web sites, CRMTiger may also collect information through the use of commonly-used information-gathering tools, such as cookies (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the company’s Web sites (such as the Web pages viewed and the links clicked).
Additionally, CRMTiger collects the following information for CRMTiger Mobile Apps to improve customer support:
1) Mobile Device Token (to send notifications about offers)
2) Domain URL (to validate license against domain)
3) Images (This app collects images to facilitate user-to-user better communication).
3. USE OF INFORMATION COLLECTED
CRMTiger uses the collected data for various purposes:
1 . To provide and maintain our service
- To notify you about changes to our service
- We will allow you to participate in the interactive features of our service when you choose to do so.
- Provide customer support when needed.
- To detect, prevent, and address technical issues
- To monitor the usage of our service
- To invite you to our product/service demos or webinars related to technology or services we offer
The company uses data about CRMTiger customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the company will use the information provided to contact you about your interest in the services.
The company may also use data about CRMTiger customers for marketing purposes. For example, the company may use the information you provide to contact you to further discuss your interest in the services and to send you information regarding the company and its partners, such as information about promotions or events.
CRMTiger does not share, sell, rent, or trade any information provided by third parties for promotional purposes.
CTMTiger uses credit card information solely to check the financial qualifications of prospective customers and to collect payment for the services.
CRMTiger uses web site navigational information to operate and improve the company’s web sites.
3.1 CRMTiger Gmail Chrome Extension
CRMTiger’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
4. Web Site Navigational Information
CRMTiger uses commonly-used information-gathering tools, such as cookies, to collect information as you navigate the company’s Web sites (“Web Site Navigational Information”). This section describes the types of web site navigational information that may be collected on the company’s web sites and how this information may be used.
4.1 Cookies
CRMTiger uses cookies to make interactions with the company’s Web sites easy and meaningful. When you visit one of the company’s Web sites, CRMTiger servers send a cookie to your computer. Standing alone, cookies do not personally identify you. They merely recognize your web browser. Unless you choose to identify yourself to CRMTiger, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a “Contact Me” or a “30 Day Free Trial” Web form), you remain anonymous to the company.
CRMTiger uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.
If you have chosen to identify yourself with CRMTiger, the company uses session cookies containing encrypted information to allow it to uniquely identify you. Each time you log into the services, a session cookie containing an encrypted, unique identifier that is tied to your account is placed in your browser. These session cookies allow the company to uniquely identify you when you are logged into the services and to process your online transactions and requests. Session cookies are required to use the services.
CRMTiger uses persistent cookies that only the company can read and use to identify browsers that have previously visited the company’s Web sites. When you purchase the services or provide the company with personal information, a unique identifier is assigned to you. This unique identifier is associated with a persistent cookie that the company places on your web browser. The company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the company does not store account numbers or passwords in persistent cookies. If you disable your web browser’s ability to accept cookies, you will be able to navigate the company’s web sites, but you will not be able to successfully use the services.
CRMTiger may use information from session and persistent cookies in combination with data about our customers to provide you with information about the company and its services.
4.2 IP Addresses
On your company’s Web sites, the company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, we use IP addresses to monitor the regions from which customers and visitors navigate the company’s Web sites.
We also collect IP addresses from customers when they log into the services as part of the company’s “identity confirmation” and “IP range restrictions” security features.
4.3 Third-Party Cookies
From time-to-time, CRMTiger engages third parties to track and analyze usage and volume statistical information from individuals who visit the company’s Web sites. We may also use other third-party cookies to track the performance of company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the company receives it.
CRMTiger also contracts with third-party advertising networks that collect IP addresses and other Web site navigational information on the company’s Web sites and emails and on third-party Web sites.Ad networks follow your online activities over time by collecting Web site navigational information through automated means, including through the use of cookies.
5. Public Forums, Refer a Friend, and Customer Testimonials
CRMTiger may provide bulletin boards, blogs, or chat rooms on the company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums and may be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.
Customers and visitors may elect to use the company’s referral program to inform friends about the company’s Web sites. When using the referral program, the company requests the friend’s name and email address. We will automatically send the friend a one-time email inviting him or her to visit the company’s Web sites. We do not store this information.
We post a list of customers and testimonials on the company’s Web sites that contain information such as customer names and titles. We obtain the consent of each customer prior to posting any information on such a list or posting testimonials.
6. Sharing of Information Collected
CRMTiger may share Data About the Customers with the Company’s service providers so that these service providers can contact Customers and Visitors who have provided contact information on our behalf. We may also share Data About our Customers with the Company’s service providers to ensure the quality of information provided. Unless described in this privacy statement, We do not share, sell, rent, or trade any information provided with third parties for their promotional purposes.
From time to time, CRMTiger may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from us,the Company may share Data About the customers collected in connection with your purchase or expression of interest with our joint promotion partner(s).We do not control our business partners’ use of the Data About our Customers we collect, and their use of the information will be in accordance with their own privacy policies.If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
CRMTiger uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Financial Information except for the sole purpose of credit card processing on the Company’s behalf.
We reserve the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
7. International Transfer of Information Collected
To facilitate our global operations, the company may transfer and access data about customers from around the world. This privacy statement shall apply even if we transfer the data about the customers to other countries.
8. Communications Preferences
CRMTiger offers customers and visitors who provide contact information a means to choose how the company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of the company’s marketing emails. Additionally, you may send a request specifying your communications preferences to info@crmtiger.com. Customers cannot opt out of receiving transactional emails related to their account with us or the services.
9. Correcting and Updating Your Information
Customers may update or change their registration information by editing their user or organization record. To update company registration details, please login to www.crmtiger.com with your username and password and click “Admin.” To update an organization’s information, click the “Your Company & Services” button. To update a user profile or username and password, please select the “Team Members, Targets, & Email Templates” section. To update financial information or have your registration information deleted, please choose the “Cancel Sub” button from the “Your Company and Services” section.
10. Customer Data
CRMTiger customers may electronically submit data or information to the services for hosting and processing purposes (“customer data”). CRMTiger will not review, share, distribute, or reference any such customer data except as provided in the CRMTiger Master Subscription Agreement or as may be required by law. In accordance with the Subscription Agreement, CRMTiger may access customer data only for the purpose of providing the services, preventing or addressing service or technical problems at a customer’s request in connection with customer support matters, or as may be required by law.
11. Security
CRMTiger uses robust security measures to protect customer data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of customer data. When the services are accessed using Internet Explorer version 6.0 or later, Firefox version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer (“SSL”) technology protects customer data using both server authentication and data encryption. These technologies help ensure that customer data is safe, secure, and only available to the customer to whom the information belongs and to whom the customer has granted access. CRMTiger also implements an advanced security method based on dynamic data and encoded session identifications, and the company hosts its Web sites in a secure server environment that uses firewalls, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders. CRMTIger also offers enhanced security features within the services that permit customers to configure security settings to the level they deem necessary. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords.
12. Data Transfer
We may transfer, process, and store the personal data we collect through the services in centralized databases and with service providers located in India. India may not have the same data protection framework as the country from which you may be using the services. When we transfer personal We will comply with GDPR requirements, providing adequate protection for the transfer of personal information between servers in different countries. Also, we may transfer your data to different servers or other countries or regions deemed by us to provide adequate protection of personal data in connection with the storage and processing of data, fulfilling your requests, and operating the service.
13. Data Controller and Data Processor
CRMTiger does not own, control, or direct the use of any of the client data stored or processed by a client or user via the service. Only the client or users are entitled to access, retrieve, and direct the use of such client data. CRMTiger is largely unaware of what client data is actually being stored or made available by a client or user to the service and does not directly access such client data except as authorized by the client or as necessary to provide services to the client and its users.
Because we do not collect or determine the use of any personal data contained in the client data and because it does not determine the purposes for which such personal data is collected, the means of collecting such personal data, or the uses of such personal data, we are not acting in the capacity of a data controller in terms of the European Union’s General Data Protection Regulation (Regulation (EU) 2016/679, hereinafter “GDPR”) and do not have the associated responsibilities under the GDPR. We should be considered only as a processor on behalf of the clients and users for any client data containing personal data that is subject to the requirements of the GDPR. Except as provided in this Privacy Policy, we do not independently cause client data containing personal data stored in connection with the Services to be transferred or otherwise made available to third parties, except to third-party subcontractors who may process such data on behalf of us in connection with our provision of services to clients. Such actions are performed or authorized only by the applicable client or user.
The client or the user is the data controller under the regulation for any client data containing personal data, meaning that such party controls the manner in which such personal data is collected and used as well as the determination of the purposes and means of the processing of such personal data.
We are not responsible for the content of the personal data contained in the client data or other information stored on its servers (or its subcontractors’ servers) at the discretion of the client or user, nor is CRMTiger responsible for the manner in which the client or user collects, handles disclosure, distributes, or otherwise processes such information.
14. Changes to this Privacy Statement
CRMTIger reserves the right to change this privacy statement. We will provide notification of the material changes to this Privacy Statement through the company’s Web sites at least 30 business days prior to the change taking effect.
15. Contacting Us
Questions regarding this Privacy Statement or the information practices of the company’s Web sites should be directed to CRMTiger by emailing info@CRMTiger.com or by mailing us at the following address:
CRMTiger Technologies
5, Sampad Foresta,
Motera,
Ahmedabad – 380005