CRMTiger Refund Policy

At CRMTiger, customer satisfaction is important to us. We strive to deliver reliable CRM extensions, integrations, and services that meet the expectations described on our website. This Refund Policy explains when refunds are applicable and the conditions under which they may or may not be granted.

By purchasing any product or service from CRMTiger, you agree to the terms outlined below.

 

1. Refund Eligibility

CRMTiger offers a refund or money-back guarantee only under specific circumstances.

A refund may be approved if:

  • The purchased product is not functioning as described on our website.
  • The product contains critical bugs or incomplete functionality that our support team is unable to resolve within a reasonable timeframe.
  • Our technical team confirms the issue after reviewing the problem in a proper testing or live environment.
  • The issue is directly related to the CRMTiger product and not caused by server configuration, third-party customizations, or external software conflicts.
  • A purchased WhatsApp integration permanently stops working due to official changes or discontinuation of WhatsApp Web/API functionality with no alternative solution available from CRMTiger.

For WhatsApp-related services, refunds may be processed on a prorated basis depending on the actual usage duration.

 

2. Before Requesting a Refund

We strongly recommend that customers:

  • Review all product features and compatibility details before purchase.
  • Request a demo or trial version whenever available.
  • Contact our presales team for any technical clarification before placing an order.

For presales or product-related questions, please contact:

 

3. Hosting & ionCube Requirement

Many CRMTiger products require ionCube Loader support for installation and usage.

Before purchasing, it is the customer’s responsibility to ensure that:

  • Their hosting/server environment supports ionCube Loader.
  • The required PHP version is installed.
  • The hosting provider allows ionCube activation if not already enabled.

Refund requests based solely on missing ionCube support are not eligible because the issue can typically be resolved through server configuration or hosting changes.

 

4. Customer Support & Technical Assistance

Our support team is committed to helping customers resolve product-related issues.

To provide effective support, customers may be required to:

  • Provide access to the CRM instance where the product is installed.
  • Share a staging/testing environment if live access is not possible.
  • Provide complete error details, screenshots, or logs when requested.

Please note that free support is limited to issues directly related to CRMTiger products and does not cover:

  • Server or hosting issues
  • Third-party module conflicts
  • Custom code modifications
  • Unsupported environment configurations

 

5. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Developer Edition purchases
  • The product works correctly as described
  • The product does not fit your business workflow or expectations after purchase
  • Compatibility issues caused by customizations or third-party extensions
  • Delays caused by incorrect domain, server, or PHP information submitted during activation
  • Delays caused by incomplete communication or lack of access required for troubleshooting
  • Services already delivered, including customization, migration, consultation, training, or development work

 

6. Subscription Renewal & Auto-Payment Policy

Certain CRMTiger services and subscriptions renew automatically unless canceled before the renewal date.

It is the customer’s responsibility to manage and cancel subscriptions they no longer wish to use.

CRMTiger will not be liable to provide refunds for payments processed automatically due to active subscriptions that were not canceled before renewal.

If you no longer wish to continue a subscription, you must:

  • Cancel the subscription from your billing/account section before the renewal date, OR
  • Send a cancellation request to support@crmtiger.com.prior to the next billing cycle.

Failure to cancel the subscription before automatic renewal will be considered acceptance of the renewal charges.

 

7. Changes to This Policy

CRMTiger reserves the right to modify or update this Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically for any updates or changes.

 

8. Contact Information

If you have questions regarding refunds, billing, or subscription cancellation, please contact us:

Support Team: support@crmtiger.com
Sales Team: info@crmtiger.com