CRMTiger Refund Policy

CRMTiger offers a 15-day refund or money-back guarantee on CRM extensions you purchase from www.crmtiger.com to make sure that you get the most value from your purchase. The refund is based on the terms, especially designed to ensure that the refund policy is not abused or taken advantage of. If you have any questions about our refund policy, please send us an email at support@crmtiger.com.

Note: It is clearly mentioned in all possible ways that our products are ion-cube protected, and ion-cube loaders are required to install and use our products. So it should be confirmed that your hosting supports ionCube loaders, the version and method, or get support to enable it for your account before the purchase. Any refund request claiming that there is no possible ionCube support is not eligible, as it is possible to use the product by simply changing the host.

A refund is only provided when

  • A product you purchased from Crmtiger is not working as promised / defined on our website.
  • A product you purchased is buggy, incomplete, or not resolved in time.
  • After confirmation with the Crmtiger developer team with a proper development environment to test the case,.
  • Make sure you take a demo and trial to verify before purchasing. You can contact us at support@crmtiger.com for a presale inquiry.
  • If you’ve purchased a WhatsApp extension, if WhatsApp discontinues Web.WhatsApp and there is no alternative send/received message from WhatsApp, CRMTiger will refund payment on a prorata basis by considering $1/day usage from the date of purchase.
    Ex:if you purchase one time plan on 1st Jan 2021 and from 15th of Jan WhatsApp API not working then refund Amount = One Time Fees-(# of Days X $1)

Note: It is your responsibility to give us access to the instance in which our product is installed or any alternate methods, like a common staging/testing site, to ensure the claims are valid and eligible from our end.

Support

We are committed to supporting all our valuable customers to solve any product-related issues under certain terms, as explained further. It is clear that we are limited to supporting our product only. Any issues that arise out of our products are not covered by free support, like environment-side issues, conflicts because of any customizations, or issues/warnings due to other installed plugins/modules. Also, the user should arrange to provide valid information and, if needed, access to the installed instance to provide timely support. If access to the instance is not possible, then a common staging/test instance should be provided as an alternative to provide valid support.

A refund cannot be provided for

  • Developer Edition.
  • A product you buy works well as defined and is not a buggy one.
  • If the reason is that the product does not fit your needs, All product information & features are available in detail on our website, and any questions should be clarified before the purchase.
  • If the product works well as expected but is not working for your specific need/case, even after proper support from us,.
  • Due to delays caused by fatal errors in activation due to the wrong domain or PHP version provided in the order, We can reissue the licensed product, but this will be processed manually. So such delays cannot be a reason.
  • The user should ensure that a reasonable time is available for product activation, support, etc., as some cases need to be solved after evaluating the complete instance. So in such cases, no deadlines can be specified for such delays, as it is not a direct product issue. Anyhow, we can support you to some extent as long as the requested details are provided without any hesitation, restrictions, or delays.

We have mentioned all the details above to make sure that our customers get the benefit of a refund while at the same time making sure the policy is not abused by anyone. Since you are provided with the digital product license, you can ask for a refund and still continue to use the product. We hope you agree and fully comply with our policy, and we would be happy to answer any queries and suggestions regarding our terms and policies.

*** These terms of service can be changed at any moment without notice. It is your responsibility to check this agreement periodically for changes. For any further information, please email the webmaster***