ViciDial has been widely used as a complete dialer system over the years which is open sourced and act as a perfect call center suite. Call centers, companies engaged in market research or in event management often make the best use of Vicidial role as a Predictive Dialer to propel their business.
vTiger is the CRM Software which used by many call center company with ViciDial to manage leads, send email to leads, send quotation, send invoice-marketing and many other purpose.
Integration of ViciDial with vTiger become complete Call center suite which will benefit Sales company to manage CRM with Dialer effectively.
- vTiger Click To Call Integration.
- vTiger Call Recording.
- vTiger-ViciDial Lead Synchronization.
- vTiger-ViciDial User Synchronization.
- vTiger-ViciDial Group Synchronization.
- vTiger-ViciDial List Synchronization.
- vTiger-ViciDial Campaign Synchronization.
- Call Disposition Synchronization.
1. vTiger updates for Integration
vTiger modification for Integration
2. VICIdial Updates for Integration
- vTiger Configuration in VICIdial
- User Management (Sync with vTiger)
- Campaign (Sync with vTiger)
- VICIdial List (Sync with vTiger)
- VICIdial Lead (Sync with vTiger)
- Load Leads (Sync with vTiger)
- VICIdial Group (Sync with vTiger)
3. Single Sign-On (vTiger & ViciDial in One screen)
- VICIdial with vTiger
- Click to Dial (From vTiger)
- Live Call View
- Call Recording
- VICIdial Callback (Sync to Calendar)
- vTiger Calendar (Sync with VICIdial)
- Manual Call (From vTiger)
- OnCall Redirection on Record