Real-time Communication: How WhatsApp Integration Enhances CRM Workflows
WhatsApp is the most used messaging app in the entire world.
Integration of WhatsApp CRM can be an effective means of communication through automated messages to customers from CRM.
WhatsApp market leader in Social messaging:
2 billion+ active users.- Daily usage per user: 80%
- It’s the #1 most downloaded mobile app.
- 100 billion+ messages are sent daily.
WhatsApp engagement capability?
- Easy to use.
- Intuitive messaging viewer than any other app in the world.
- Group, broadcast, and read receipt features make WhatsApp unique among other apps.
- 100% up time.
- Powerful Notification.
- Powerful Notification.
- Trusted by businesses around the world.
How does CRM integration work with WhatsApp?
- Integration of WhatsApp with CRM works similarly to how you’re sending text messages or using Facebook Messenger; the only difference is that you’re sending messages against Leads/Contact and other modules of the CRM.
- WhatsApp integration with CRM sends a message against your WhatsApp number, which is configured in CRM.
Benefits of WhatsApp CRM Integration
- WhatsApp integration with CRM helps you centralize all your communication from WhatsApp to CRM.
- WhatsApp Integration helps you directly create a contact from CRM if you receive a message from an unknown number in your WhatsApp account.
- WhatsApp integration allows you to quickly update records from WhatsApp messages.
- WhatsApp integration with CRM Automate your communication with new customers or existing customers.
For example, if you’ve had a lead send you a WhatsApp message for booking a “table for dinner” with a restaurant, Automated message sending and replying based on the availability of tables from the CRM system integrated with WhatsApp.
What’s Next with WhatsApp Integration?
- Implementation of chat-bot-based WhatsApp messaging helps you automate your replies to customers or leads.
- Implementation of time-based messaging from WhatsApp so it will send a message at a predefined time.
I hope you find this blog useful.
Please contact us at info@crmtiger.com if you need further help from us.
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