PBXManager in vTiger is an important module for Telephony integration.
CRMTiger got a request from a customer to integrate PBX manager with Workflow so every call recorded to PBX manager either customer or user will get notification or any other updates through workflow.
Normally vTiger isn’t offering PBXManager as part of the workflow.
Once Added PBX manager in workflow than it will have an option to define condition of various fields of PBX manager.
Advantage of Workflow with PBX Manager:
- Auto-update fields based on status of Call.
- Email notification to Users/customer once call has finished, Auto sends more information to customer via email/SMS through workflow.
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