Description
vTiger LDAP/AD Integration: Single Sign-On for Your vTiger Users
vTiger LDAP Authentication allows users to log in using LDAP or Active Directory credentials. It provides a 100% single sign-on solution for your users.
Passwords from your LDAP server are not stored in vTiger. Authentication is performed on your LDAP server.
All password policies work without installing another module or syncing information between the LDAP server and the vTiger database.
To configure the module, enter your server information as shown below.
If a user exists both in vTiger and on the LDAP server, the password is checked against the server data.
vTiger Version: 7.x, 8.x
FAQs
1. Is the information synced between LDAP and vTiger?
– No. The module does not store LDAP user information in vTiger. Authentication is performed against your LDAP server.
2. Does the module create new users in vTiger?
– No. If the user does not exist in vTiger, you will need to import or create them before they can log in to vTiger.
3. If the user does not exist in LDAP, can they still use vTiger?
– Yes. If the user does not exist in LDAP, they can still log in with their vTiger username and password.
4. Are my LDAP passwords stored in vTiger?
– No. LDAP passwords are not saved in the vTiger database.
5. Can the user change their vTiger password?
– No. Users need to use their LDAP password portal to update their LDAP password.
90 days Free upgrade after that normal rate applied
Note: If you are using a cloud-based LDAP service, please email support@crmtiger.com with details of your LDAP provider and environment. Our technical team will review the requirements and contact you to discuss the available integration options, prerequisites, and implementation process.
Prerequisites
To successfully configure LDAP/Active Directory authentication with vTiger CRM, please provide the following information:
LDAP / Active Directory Information
1. Account Suffix
Your domain suffix used for authentication.
Example:
- Server URL:
server.company.com - Account Suffix:
@company.com
Note: The “@” symbol is mandatory.
2. Domain Controller
Hostname or IP address of the LDAP/Active Directory server.
Examples:
192.168.1.10dc01.company.com
If multiple domain controllers are available, please provide all of them separated by commas.
3. LDAP Administrator Username
An administrator account with permission to query Active Directory.
4. LDAP Administrator Password
Password for the administrator account mentioned above.
5. LDAP Server Information
Please provide:
- LDAP Server Hostname/IP
- LDAP Port (389 / 636 for LDAPS)
- SSL/TLS Enabled (Yes/No)
- Base DN (if available)
Example:
Environment Information Required
Please confirm whether your LDAP/Active Directory server is:
- On-Premise / Local Server
- Cloud Hosted Server
Access Required for Integration
To perform the integration, testing, and validation, one of the following options will be required:
Option 1: Remote Session (Preferred)
You may arrange a remote session with your IT team, and our technical team will perform the configuration together.
Supported Remote Access Tools:
- AnyDesk
- TeamViewer
- Microsoft Teams Screen Sharing
Option 2: Direct Access
vTiger CRM Access
- CRM URL
- Admin Username
- Admin Password
Server Access
- SFTP/SSH Hostname or IP
- Username
- Password / SSH Key
- Port Number
Firewall Requirements
If the LDAP server is hosted internally, please ensure that the vTiger CRM server can communicate with the LDAP/Active Directory server through the required LDAP ports.
Important Notes
- Existing users must already exist in vTiger CRM before LDAP authentication can be used.
- The integration does not automatically create users in vTiger CRM.
- User synchronization is not included.
- Group synchronization and LDAP group-to-role mapping are not included.
- LDAP passwords are never stored in the vTiger database.
- Password changes must be managed through the organization’s LDAP/Active Directory system.
- Additional customization may be required depending on the customer’s LDAP structure, security policies, network architecture, and authentication requirements.
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